IDP Solid 510 User Cleaning and Maintenance

Just like any other card printer, the IDP SOLID 510 Casino Printer requires regular cleaning as the rollers can build debris on the surface over time, which will change the traction characteristics of the rollers and could lead to card slipping, which could cascade into a myriad of other problems including card jams, ribbon breakage, etc. Fortunately, maintenance is easy and takes less than 2 minutes.

Introduction

The IDP Solid series plastic card printers are some of the best in their class. But like any device, they require some maintenance. While periodic service from your VAR or the manufacturer may be necessary, to reduce operational issues, service requests to your IT department, and the need to ship one out for repair, regular user maintainence should take place. Cleaning these card printers is easy and only takes a couple of minutes.

Maintenance

Just like any other card printer, the IDP SOLID 510 Casino Printer requires regular cleaning as the rollers can build debris on the surface over time, which will change the traction characteristics of the rollers and could lead to card slipping, which could cascade into a myriad of other problems including card jams, ribbon breakage, etc. Fortunately, maintenance is easy and takes less than 2 minutes.

Simply open the ribbon/card covers and remove the ribbon cartridge and cards. Then, press and hold the buttons on both sides of the LCD screen for 5 seconds. Next, open and insert the long cleaning card. Then, close the ribbon cover to start the cleaning process.

Finally, remove the cleaning card, and open the ribbon cover. Allow it to dry for 1 minutes before returning to regular use.

That’s all there is to it! Performing this process regularly can help keep your plastic card printer in good operating condition and reduce service requests and scheduled maintenance with your VAR or the manufacturer.

IDP Solid Series Card Printer Not Feeding Cards from Hopper

IDP Solid 500 Casino Open Card ID Card Printer

Problem

IDP Solid 510 or similar modeled IDP Solid series card printers do not feed cards from the hopper when an application sends a card print job to the printer. The job is successfully sent, but the printer provides an error that the card is not moving.

Environment

This issue affects IDP Solid series card printers, regardless of their environment.

Cause

The issue is caused by the hopper’s feed door height being out of adjustment.

Solution

Open the front card hopper door and remove the cards.

At the left side of the hopper, there is a vertical lever with a silver background and various adjustment levels. For standard single-card feed, the adjustment lever needs to be set at 0.8. When this issue is occurring, the adjustment lever is often on a different setting. Adjust the lever as appropriate.

Replace cards and attempt a print job, and the issue should be resolved.


Additional information

The user manual for IDP solid series printers is available here. Contact your vendor for additional support information.