IDP Solid Series Card Printer Not Feeding Cards from Hopper

IDP Solid 500 Casino Open Card ID Card Printer


IDP Solid 510 or similar modeled IDP Solid series card printers do not feed cards from the hopper when an application sends a card print job to the printer. The job is successfully sent, but the printer provides an error that the card is not moving.


This issue affects IDP Solid series card printers, regardless of their environment.


The issue is caused by the hopper’s feed door height being out of adjustment.


Open the front card hopper door and remove the cards.

At the left side of the hopper, there is a vertical lever with a silver background and various adjustment levels. For standard single-card feed, the adjustment lever needs to be set at 0.8. When this issue is occurring, the adjustment lever is often on a different setting. Adjust the lever as appropriate.

Replace cards and attempt a print job, and the issue should be resolved.

Additional information

The user manual for IDP solid series printers is available here. Contact your vendor for additional support information.

Symbol Scanner Setup for Scanning in IGT Patron Management


IGT Advantage’s Patron Management has many features which making managing patrons and their benefits easier for casinos. One such feature includes redemption of marketing coupons. The only catch is that manually looking up each player and typing in each coupon is a time consuming task. In this brief knowledgebase article, I’ll outline the steps necessary to install and configure a Symbol DS9208 3d barcode scanner device to make scanning coupons even easier.


This document delineates the steps necessary to install a Symbol DS9208 3d barcode scanner device and configure the necessary drivers and settings to enable scanning of coupons into IGT Patron Management for redemption.


This document assumes perquisites such as file share permissions, domain membership, network connectivity, etc. are already in place. This document also assumes you are performing this action on a Microsoft Windows 10 workstation with at least Update 1903 installed.

Step 1 – Workstation logon

Log in as an administrator to the workstation on which you wish to configure the Symbol DS9208 scanner device.

NOTE: The installing user must be a local administrator.

Step 2 – Copy necessary installation files

Navigate to where the installation files are located (likely a download folder, if you downloaded the resources at the bottom of this article). If the files already exist on some kind of network file share, copy the resources local to the target installation machine.

Step 3 – Launch the installer

Navigate to where you just copied the Zebra CDC driver installer and run the installer as administrator.

Step 4 – Installation wizard

In the resulting Compliance Installer splash window, click the Next button.
On the License Agreement page, click Yes.

When the InstallShield Wizard says “Ready to Install the Program,” click Install.

The InstallShield Wizard will complete and ask if you’d like to restart the computer now, or later. Select the radio button for the “now” option, then click Finish.

Step 5 – Connect the scanner

Connect the Symbol DS9208 3d barcode scanner to the workstation via the included RJ45-to-USB cable and let Windows detect the new device (you may or may not receive any toast notification about the new device—either way is fine).

Step 6 – Configuring the scanner

Once the scanner has done three short beeps, ascending in tone, and the scanning field light is on, open Device Manager by striking Windows+X on the keyboard and selecting Device Manager from the context menu.

Expand the Ports (COM & LPT) menu section.

Scan these barcodes in the following order, with 10 seconds between each scan.
Device Manager may refresh following some of the barcodes.

Enable Parameter Barcode Scanning

Enable USB – CDC Host

Disable Parameter Barcode Scanning

Following this process, Device Manager should refresh and a new COM port should be listed in the Ports (COM & LPT) menu section and will have a name something akin to “Zebra CDC Scanner.” Make note of the COM Port number.

Step 7 – Testing scanning over serial emulation

To test whether the scanner is now sending the proper barcode translation over the serial emulation driver, you’ll need to install PuTTY. This can be found at the resource link at the end of this article.

Run the software and configure it for a Serial connection on the COM port that you noted earlier in Step #6 using default settings. Begin the session.

Once the terminal window appears, scan a coupon. The barcode’s data (printed beneath the barcode in the format similar to CPxxxxx xxxxxx should appear identical in the terminal window. If it does, you may close the PuTTY session, uninstall PuTTY, and proceed to Step 8.

If this does not work, then you will need to undo everything, reboot, and begin this procedure again from Step #1.

Step 8 – Configuring IGT Patron Management

  1. Log into Patron Management as an administrator.
  2. In the ribbon at the top of the window, select the Admin tab and click Options.
  3. In the resulting Options window, use the navigation pane at the left to locate and select the Device settings.
  4. In the Comm Devices section, click the drop-down menu for Scanner Type and select COM Device.
  5. In the CommDevices section, click the drop-down menu for Scanner Port and select the COM port that you noted earlier in Step #6.
  6. Click OK and restart Patron Management.

You should now be able to scan a coupon at the home page once logged into Patron Management and it will pop up a window with a picture of the player and the coupon info, as well as OK and Cancel buttons. If so, the process is complete.

Additional information

For additional information on this procedure, the drivers, etc., you can visit the following links:

COM Emulation over Serial Documentation

Zebra USB CDC Host COM Emulation Driver Download

PuTTY Download

Symbol DS9208 3D Barcode Scanner Manual

Installation Guide for Everi NewWave Audit Manuals

New Wave Audit Manuals is a casino operations and compliance offering used by slots and table games to track jackpots, fills, and/or credits. It can be a bit of a pain to install, so I’ve provided this guide in case you need to install it and don’t have any documentation provided to you.


New Wave Audit Manuals is a casino operations and compliance offering used by slots and table games to track jackpots, fills, and/or credits. It can be a bit of a pain to install, so I’ve provided this guide in case you need to install it and don’t have any documentation provided to you.


This document delineates the steps necessary to do a clean installation of Everi’s NewWave Audit Manuals client application on a Windows workstation.


This document assumes perquisites such as file share permissions, domain membership, network connectivity, etc. are already in place.

Step 1 – Workstation logon

Log into the workstation onto which you wish to install NewWave Audit Manuals.

NOTE: The installing user must be a local administrator, and must also have modify
permissions and modify share permissions to the New Wave file share on the database server.

Step 2 – Map network drive

Map the NewWave share from the NewWave server as the drive letter of your choice on the target workstation by going to File Explorer, selecting This PC in the navigation pane at the left, then selecting the Computer tab at the top of the window and clicking Map Network Drive. I typically use N:\ since it’s the first letter of NewWave, but you can use whatever you’d like as long as the drive letter is available.

Use \\%newwave_database_server%\NewWave as N:\ and ensure it reconnects at logon.

Step 3 – Copy working directory

Navigate to the UNC path of the admin share on a known-working workstation with NewWave AuditManuals installed. Example: \\%known_working_workstation%\c$

Paste the NewWave directory from the working workstation’s hard drive into the target workstation’s root operating system directory (typically C:\).

Step 4 – NWAUDIT.ini configuration

In C:\NewWave\NwAudit\Programs, locate NwAudit.ini and copy it to the Desktop or another safe location to use as a temporary backup.

Step 5 – Install New Wave Audit Manuals

Open a Run prompt by striking Windows+R on the keyboard, and enter \\%newwave_database_server%\NewWave\Install\NWAuditSetup then strike Enter/Return on the keyboard. Alternatively, you can manually navigate to this location using the File Explorer.

Run the NWAuditSetup.exe application as administrator and the NwAuditNoJet InstallShield Wizard will launch.

Step 6 – NWAUDITNOJET installation wizard

On the first page, click Next.

On the Customer Information page, enter your company’s information and credentials.

Be sure to select the radio option button to install this application for “anyone who uses this computer (all users),” then click Next.

On the Destination Folder page, do not change anything, and click Next.

When the wizard’s Ready to Install the Program page appears, click Install.

When the page “InstallShield Wizard Completed” appears, click Finish to close the InstallShield Wizard window.

Step 7 – Post-install configuration

For the Network Settings drop-down menu, select the mounted network drive for the NewWave file share you mapped in Step 2. It should be \\%newwave_database_server%\NewWave at N:\

In the Shortcuts options, check the box to Create NWAudit Shortcuts, then click Finish.

Step 8 – Restore NWCONFIG.ini backup

Navigate to the Desktop and cut the NwConfig.ini backup file.
Navigate to the NewWave installation at C:\NewWave and paste the file into the ~\NwAudit\Programs directory. Overwrite the existing file.

Step 9 – First run

Run the NewWave Audit Manuals application via the Desktop shortcut or by selecting the application in the Start Menu.

Step 10 – Station ID configuration

You’ll need to assign the Station ID, since the configuration being used during the installation will be using the Station ID of the known-working workstation. These IDs are unique, thus we must assign a different one.

Log into NewWave Audit Manuals on a known working workstation.
Go to the Reports button and log in using username itadmin and the current password for itadmin.

Once you’ve entered the Reports menu, select Accounting as the Source.
In Report Type, select the New Wave Station IDs radio button option and the Report viewer will open. Make note of the appropriate open station ID.

Go back to the workstation you’ve just installed NewWave Audit Manuals on, and use the Station ID you just noted in the configuration. Click Save/OK and restart the application and it should load normally and be ready for regular use.

If installing on a Remote Desktop Services Session Host or Terminal Server, you’ll want to double-check audit procedures with compliance/accounting personnel prior to performing the station ID configuration to ensure the station ID is not used in any of their reporting or audit procedure, since all users will have the same station ID following the installation, whereas individual local installations of the client application would usually have unique station IDs.

At this point, the installation and configuration of Everi’s NewWave Audit Manuals should be complete, and ready for use.

Samsung Hospitality TV Programming Unlock Codes

A collection of methods to access configuration for Samsung managed/hospitality televisions.


Maybe you’re like me. You’ve inherited a property/business or television that is actually a hotel model, and the programming is locked. It would be a shame to have to toss a perfectly good TV, right? After a lot of searching, I found that the following worked on various models of Samsung hospitality televisions.

Note: Don’t be a jerk and use these to jack around with hotels’ televisions. This is intended solely to be a resource for IT administrators and AV technicians.

The Codes

Samsung 6-Series Hospitality TVs:


Other models, starting with the TV on:








Other Models, starting with the TV off:


Default passwords for Samsung hospitality TVs

  • 0000
  • 1234
  • 1111
  • 7777
  • 9999

Also, if you need to access the factory menu for a Samsung hospitality TV, you can access it by simultaneously holding the Menu button on both the remote and the TV itself. Once the factory menu appears, you can let go of the button combination. This can be used to disable the managed/hospitality mode.


And that’s it! I hope this can be a resource for someone else out there who has stumbled through the internet looking for information on unlocking an inherited TV like I did. If you know of any other tips or tricks regarding hospitality TVs, be sure to share them in the comments section below!

Fix “Please wait while the document is being prepared for” message upon PDF open/load

A quick solution for the Adobe Reader error “Please wait while the document is being prepared for.”

Any business user is familiar with the odd-ball errors that Adobe Reader can throw you while working. In this quick knowledgebase article, I’ll outline a quick fix I’ve found that works for me. As always, YMMV (your mileage may vary).


When PDFs are opened in Adobe Acrobat, a popup window with the message “Please wait while the document is being prepared for” appears, and takes quite a while to process before the document will display. Sometimes, the document will never actually load.


Microsoft Windows 7 or 10 devices (OS architecture agnostic) where Adobe Acrobat Reader DC MUI version 20.012.20043 or newer installed.


This message occurs when Adobe Acrobat is preparing an opened document to be interacted with via accessibility features. At the time of writing this article, it is believed that a recent update to the software has provided this feature/function as enabled by default.


Screenshot of Adobe Reader DC Preferences Window > Accessibility

Launch Adobe Acrobat and in the menu bar, open the Edit menu, then select Preferences.

In the navigation pane at the left of the resulting Preferences window, select the Accessibility option.

In the Other Accessibility Options section, uncheck the selection box for the feature entitled “Enable assistive technology support,” then click OK.

The issue should now be resolved for the next time a document is opened in Adobe Acrobat.

Additional resources

Adobe Support Community:

BruceB Consulting on other Adobe accessibility issues:,assistive%20technology%20support%E2%80%9D%20option.%20Click%20%E2%80%9COK%E2%80%9D%20DONE.%20Reply