Installation Guide for Everi NewWave Audit Manuals

New Wave Audit Manuals is a casino operations and compliance offering used by slots and table games to track jackpots, fills, and/or credits. It can be a bit of a pain to install, so I’ve provided this guide in case you need to install it and don’t have any documentation provided to you.

Introduction

New Wave Audit Manuals is a casino operations and compliance offering used by slots and table games to track jackpots, fills, and/or credits. It can be a bit of a pain to install, so I’ve provided this guide in case you need to install it and don’t have any documentation provided to you.

Purpose

This document delineates the steps necessary to do a clean installation of Everi’s NewWave Audit Manuals client application on a Windows workstation.

Assumptions

This document assumes perquisites such as file share permissions, domain membership, network connectivity, etc. are already in place.

Step 1 – Workstation logon

Log into the workstation onto which you wish to install NewWave Audit Manuals.

NOTE: The installing user must be a local administrator, and must also have modify
permissions and modify share permissions to the New Wave file share on the database server.

Step 2 – Map network drive

Map the NewWave share from the NewWave server as the drive letter of your choice on the target workstation by going to File Explorer, selecting This PC in the navigation pane at the left, then selecting the Computer tab at the top of the window and clicking Map Network Drive. I typically use N:\ since it’s the first letter of NewWave, but you can use whatever you’d like as long as the drive letter is available.

Use \\%newwave_database_server%\NewWave as N:\ and ensure it reconnects at logon.

Step 3 – Copy working directory

Navigate to the UNC path of the admin share on a known-working workstation with NewWave AuditManuals installed. Example: \\%known_working_workstation%\c$

Paste the NewWave directory from the working workstation’s hard drive into the target workstation’s root operating system directory (typically C:\).

Step 4 – NWAUDIT.ini configuration

In C:\NewWave\NwAudit\Programs, locate NwAudit.ini and copy it to the Desktop or another safe location to use as a temporary backup.

Step 5 – Install New Wave Audit Manuals

Open a Run prompt by striking Windows+R on the keyboard, and enter \\%newwave_database_server%\NewWave\Install\NWAuditSetup then strike Enter/Return on the keyboard. Alternatively, you can manually navigate to this location using the File Explorer.

Run the NWAuditSetup.exe application as administrator and the NwAuditNoJet InstallShield Wizard will launch.

Step 6 – NWAUDITNOJET installation wizard

On the first page, click Next.

On the Customer Information page, enter your company’s information and credentials.

Be sure to select the radio option button to install this application for “anyone who uses this computer (all users),” then click Next.

On the Destination Folder page, do not change anything, and click Next.

When the wizard’s Ready to Install the Program page appears, click Install.

When the page “InstallShield Wizard Completed” appears, click Finish to close the InstallShield Wizard window.

Step 7 – Post-install configuration

For the Network Settings drop-down menu, select the mounted network drive for the NewWave file share you mapped in Step 2. It should be \\%newwave_database_server%\NewWave at N:\

In the Shortcuts options, check the box to Create NWAudit Shortcuts, then click Finish.

Step 8 – Restore NWCONFIG.ini backup

Navigate to the Desktop and cut the NwConfig.ini backup file.
Navigate to the NewWave installation at C:\NewWave and paste the file into the ~\NwAudit\Programs directory. Overwrite the existing file.

Step 9 – First run

Run the NewWave Audit Manuals application via the Desktop shortcut or by selecting the application in the Start Menu.

Step 10 – Station ID configuration

You’ll need to assign the Station ID, since the configuration being used during the installation will be using the Station ID of the known-working workstation. These IDs are unique, thus we must assign a different one.

Log into NewWave Audit Manuals on a known working workstation.
Go to the Reports button and log in using username itadmin and the current password for itadmin.

Once you’ve entered the Reports menu, select Accounting as the Source.
In Report Type, select the New Wave Station IDs radio button option and the Report viewer will open. Make note of the appropriate open station ID.

Go back to the workstation you’ve just installed NewWave Audit Manuals on, and use the Station ID you just noted in the configuration. Click Save/OK and restart the application and it should load normally and be ready for regular use.

If installing on a Remote Desktop Services Session Host or Terminal Server, you’ll want to double-check audit procedures with compliance/accounting personnel prior to performing the station ID configuration to ensure the station ID is not used in any of their reporting or audit procedure, since all users will have the same station ID following the installation, whereas individual local installations of the client application would usually have unique station IDs.

At this point, the installation and configuration of Everi’s NewWave Audit Manuals should be complete, and ready for use.

Fix “Please wait while the document is being prepared for” message upon PDF open/load

A quick solution for the Adobe Reader error “Please wait while the document is being prepared for.”

Any business user is familiar with the odd-ball errors that Adobe Reader can throw you while working. In this quick knowledgebase article, I’ll outline a quick fix I’ve found that works for me. As always, YMMV (your mileage may vary).

Problem

When PDFs are opened in Adobe Acrobat, a popup window with the message “Please wait while the document is being prepared for” appears, and takes quite a while to process before the document will display. Sometimes, the document will never actually load.

Environment

Microsoft Windows 7 or 10 devices (OS architecture agnostic) where Adobe Acrobat Reader DC MUI version 20.012.20043 or newer installed.

Cause

This message occurs when Adobe Acrobat is preparing an opened document to be interacted with via accessibility features. At the time of writing this article, it is believed that a recent update to the software has provided this feature/function as enabled by default.

Solution

Screenshot of Adobe Reader DC Preferences Window > Accessibility

Launch Adobe Acrobat and in the menu bar, open the Edit menu, then select Preferences.

In the navigation pane at the left of the resulting Preferences window, select the Accessibility option.

In the Other Accessibility Options section, uncheck the selection box for the feature entitled “Enable assistive technology support,” then click OK.

The issue should now be resolved for the next time a document is opened in Adobe Acrobat.


Additional resources

Adobe Support Community: https://community.adobe.com/t5/acrobat/quot-please-wait-while-the-document-is-being-prepared-for-reading-quot/td-p/10288305?page=1

BruceB Consulting on other Adobe accessibility issues: https://www.bruceb.com/2011/07/how-to-turn-off-accessibility-features-in-adobe-acrobat/#:~:text=Click%20the%20%E2%80%9CAdobe%20%7Byour%20type%20of%20specific%20adobe,assistive%20technology%20support%E2%80%9D%20option.%20Click%20%E2%80%9COK%E2%80%9D%20DONE.%20Reply

Password managers and why you should be using one

Let me ask you some questions:

  • Do you have that one account that you only have to log into once in a blue moon, and you pretty much always have to reset the password?
  • Do any of your accounts use the same password?
  • Do you have any of your passwords written down somewhere or typed out in a Word document or Excel spreadsheet or some other similar list?

If you answered “yes” to one or more of these questions, then using a password manager may benefit you.

What is a password manager?

A password manager is an program that digitally and securely stores your login information for various accounts. Using just a single “master password,” you can access the login information for any and all of your stored accounts witout having to know every account’s information.

Why use a password manager?

Security

The most important benefit of a password manager is security. If you have your passwords written down somewhere, then it is more likely someone may accidentally (or intentionally) find out how to access your accounts; additionally, if they’re written down, they can be lost or destroyed. If you have more than one account using the same password, if that password is discovered or stolen, the theif could gain access to many of your accounts. Using a password manager allows you to securely store your passwords, have convenient access to them, and also lets you generate more complex and secure passwords without the need to memorize them.

Simplicity

Security is important. But the extra-nice thing about a password maanger is the simplicity. Instead of having to remember of the logon information for many accounts, you can simply remember a single “master password.” Some password managers even support web browser add-ons/extensions that will auto-fill your login information into a webpage after you enter your master password.

My recommended solution

Bitwarden is a fantastic and free option for a password manager. I have been using Bitwarden for several years and love it. The solution is open-source, free, and supported on the many platforms and browsers listed below.

Operating systems: Windows | macOS | Linux | Android | iOS

Browsers: Edge | Chrome | Opera | Firefox | Tor | Vivaldi | Brave | Safari

Additionally, Bitwarden features web-based access via the web portal and also has powerful command-line tools (CLI) to create and execute scripts against your Bitwarden Vault.

Web portal access to your Bitwarden Vault

With Bitwarden, securing your online accounts is as simple as creating a free account, setting your master password, and entering the information you’d like to store. If you’re like me and had all your login info in an Excel spreadsheet, then you’re in luck, because Bitwarden supports the import of .CSV files to making your setup process breeze by quickly.

Other neat stuff Bitwarden supports includes: locally hosting it on your own server instead of cloud hosted, it supports multi-factor authentication and is compatible with the Yubico YubiKey (a review on that to come), a password generator, configuration for auto-fill on websites, and the ability to store more than passwords securely–including secure notes, credit card information, and identity information. And so much more.

Available on every major platform and cloud-accessible, Bitwarden is a fast, convenient, and free solution to enhance your online security and make your life easier.

Other Options

Bitwarden is fantastic, but it won’t be for everyone. That’s why competition exists! Here are some additional options for you to check out:

Bringing it all together

Regardless of which solution you choose, a password manager is crucial to increasing your online security–unless you can just memorize every single password you have. Combining a password manager with some form of multi-factor authentication provides a high degree of security while also making life more convenient by requiring you to only remembe a single master password. If you haven’t tried a password manager, don’t delay! Try one today.

Have you used a password manager before? If so, what was it and what were your thoughts? Have you had other issues or complaints about memorizing passwords? I’d love to hear your thoughts in the comments.

Not all EQ apps are EQual

We’ve all been there. You get a new set of earbuds or headphones, plug them in and pump up your jam just to be met with pretty flat sound. The bass is kind of dirty and the trebles are nearly indiscernible from the mids. Sometimes its even worse when you don’t have earbuds or headphones and are stuck with your laptop’s speakers. As much as we all love that old AM radio/old telephone sound, it’s not how music was meant to be heard. The good news is that there is something free that you can do to improve your audio to some degree without spending money.

We’ve probably all seen a physical equalizer before. Here’s an example of one:

Image result for equalizer
Image from https://www.flickr.com/photos/rufflife/5107261487

Equalizers can be quite expensive, often require additional cables and hardware, and aren’t exactly portable. So what can we do? The answer is equalizer software. These programs and extension work with your operating system and audio driver to tweak how different frequencies in your music are presented through your audio hardware (speakers).

I primarily use two laptops as my daily drivers for music, and I use a different EQ program on each. They are both free and suit my needs.

Windows: PC Equalizer + Equalizer APO

PC Equalizer” by Bilal Salem is a great and easy-to-use piece of software that allows you a wide range of customization. I am currently using version 1.3.2.1 which can be found at https://sourceforge.net/projects/pc-equalizer. It requires the Equalizer APO, which can also be found at https://equalizerapo.sourceforge.net/. $0 gets you 10 or 20 bars of customization depending on what you select. There are tons of presets as well as user-definable presets you can customize and save. This is a great piece of software that has worked great for me as I’ve created presets for each listening device I have

macOS: eqMac2

eqMac2” by nodeful on bitgapp is the best free EQ software I have found for Macs. It only gives you 10 bars of customization in the status bar, but is free and extremely easy to use. You can also expand out to 31 bars of customization if you pop it out into an application window. I do like that it runs in your status bar at the top of your screen and is easily accessible/configurable on-the-fly without opening an application window (unless you want further customization). I am currently using version 2.2 which can be found at https://bitgapp.com/eqmac/.

If you’re into music and how it actually sounds, I highly recommend looking for a solution such as these to tweak your sound exactly how you want it. Do you have a piece of software that you really like? What are your thoughts? I’d love to hear from you and look forward to seeing you next time.

Happy listening,

~ Griff


Disclaimer: Use caution when downloading files from the Internet. Use common sense, ensure you have up-to-date antivirus software installed, and do not execute files you don’t trust.